The Pearl Girls jewelry is packaged in a complementary organza pouch and includes a Certificate of Authenticity. Since we custom create your jewelry for you, please allow up to a week to ship your jewelry although, truthfully, we usually ship within a day or two. We ship during business hours Monday through Friday.The jewelry is mailed by First Class Mail which costs $5 per shipment and arrives in 2 to 4 business days.
Express Mail items will arrive in 1-2 business day and cost $25 per shipment. Please know we cannot guarantee shipping times. Once your order leaves our hands, it is entirely up to the USPS to ensure the package arrives on time. If you need your jewelry fast, we encourage you to order as soon as possible.
International shipments will be shipped through the U.S. Post Office. Due to occasional delays at the border, we will be unable to determine an exact shipping time although most packages arrive between 5 to 10 business days.
Please know that The Pearl Girls is run by women and most of us have children or other loved ones we care for so we are not always available during holidays. We will try our best to get back to you as soon as possible!
After the 30 day period, The Pearl Girls jewelry is not returnable.
Please also understand that custom creations are not returnable!
At times we will deeply discount items or have retirement sales (where we retire a certain design). Any jewelry bought during these sales are considered Final Sale.
Any deposits made on our Pearl Adventures are not refundable. These trips are considered final sale and cannot be refunded, retuned or canceled.
Coupon codes do not apply to our Pearl Classes, Pearl Trips or Reknot and Restringing Service.
On down the road, if you have any issues with your jewelry, we will be happy to help you repair any jewelry purchased from The Pearl Girls at minimal cost. So, if you damage one of your pieces, please contact us to let us know if we can help you re-knot or fix a piece. Our knotting service is $3 per inch. We will restring (without knots) a piece for $1.50 per inch. Small pearls and heavy pearls cost more, we can quote you!
To repair a chain usually costs around $10-$20 in silver, more in gold. We can offer you our full list of prices, if you have any jewelry that you need work on. We are happy to help!
We will also repair jewelry you have not purchased from The Pearl Girls! Order a Jewelry Return Pack here.
We occasionally offer pearl classes. Please know these classes are nonrefundable. If you need to cancel you will not be refunded.
If you arrange for The Pearl Girls to create a custom piece for you, alter a current or purchased piece, special order pearls or more, please know that your jewelry is considered final sale and is not returnable. We hope you understand!
The Pearl Girls will not replace lost or stolen jewelry pieces.
We want you to be happy! Please reach out to us for any of your pearl jewelry needs! Thanks for sharing our passion for pearls!